Designing AI-native experiences across conversational intelligence, customer insights, and ads measurement for Google's enterprise platforms.
This work is under NDA. Visuals and specific metrics are redacted. The narrative focuses on design thinking, strategic approach, and impact at a structural level.
Transforming fragmented conversational data into a unified AI-driven customer insights platform targeting $XXXM TAM.
Building a platform that surfaces global Ads customer feedback at scale — enabling real-time pain point identification and market opportunity discovery.
A live AI prototype serving as the single source of truth for all Ads launches — replacing fragmented processes with a data-backed tool driving cross-functional alignment.
An AI-powered platform analyzing seller-customer interactions to deliver real-time coaching — replacing a third-party tool with a superior, context-rich internal alternative.
Simplifying complex measurement solutions for Sales — bridging the gap between technical data and seller-facing insights to unblock multi-billion dollar revenue streams.
Content forthcoming.
Perpetually in a state of beginner's mind.